Thank you for visiting our Community Forum. For anything community-related please visit our SMB Network (https://www.payoneer.com/community/) or Resource Hub (https://www.payoneer.com/resources/). For support inquiries please visit http://paynr.co/ask.

Does "Shipped via Registered Mail" mean FedEx/DHL?

SFX
SFX Member Posts: 3 ✭
in Popular Questions and Tips
I contacted Payoneer Support several times and insisted that my next card be delivered via DHL/FedEx, because it's impossible to receive any international mail in the backwater I live in.

Tonight I got an email from Payoneer saying "Your card will be shipped via registered mail."

Does this mean it will be shipped via FedEx/DHL?

Comments

  • SmartDrive
    SmartDrive Member Posts: 233 ✭✭✭

    According to DHL depents on the type of tracking code that you received:

    DHL Express (the one that deliver in less than 7 days) and is a paid service, they use a tracking code of:

    10 digits numerical only
    OR starts with 000, JJD01, JJD00, JVGL or similar.
    Examples: 1234567890 or JJD0099999999

    So check the tracking code and you can see if the shipment was standar mail, or expedited one.

    Also Fedex is only used for USA delivery for all other countries payoneer use DHL or standar mail or a combination of both (DHL eCommerce and standar mail).

    But expedited shipment is only possible with DHL Express (that use the tracking code format that I said) if the mail that you received doesn´t say sent via DHL Express then they sent the card via standar mail.

    So you can reach support via chat or contact form to request another card via expedited shipment then you can active the card that arrive first and save the other one as a backup, I hope this help.

Categories