Contact Support How?

NikolovNikolov Member Posts: 2
Hey there, it's kinda weird we use community discussions regarding bank institution service.
I kinda stopped using my Payoneer account for a while and plan to start using it again and want to get in touch with support, say hello, etc etc but no luck to locate the contact form.

Anyone knows how to get in touch with Payoneer support?

Thanks

Answers

  • Michael_1Michael_1 Member Posts: 5
    edited October 31
    HI , this is my ID 40398667, I did submit my documents since oct,12,2020, till this day no response at all , to be honest and frank i tried to getting in touch with any representative last weeks , they told me to resend my national ID , i have already resent it . still my documents under review more than 2 weeks . at this moment i need to know how can i communicate with any payooner representative to resolve this issue , since no one are willing to response , still i didnt get account and routing number of my payooner account , Verification Center is good for nothing uncooperative unfortunately with customer , this is the worst customer support that i have ever seen in my life ,
  • lornlorn Member Posts: 14 ✭✭
    +1
  • AsiqAsiq Member Posts: 10 ✭✭
    Absolutely....same problem happened to me..#my mouth is shutdown..!
  • AsiqAsiq Member Posts: 10 ✭✭
    You can go livechat...! Bro
  • vovamayssvovamayss Member Posts: 9
    I'm waiting since Sep 21.... the only responses I get are autoreply emails.
  • Leonid_PayoneerLeonid_Payoneer Administrator Posts: 638 ✭✭✭

    Hi there, we are happy to hear that you'd like to start using Payoneer again!
    We appreciate if you'd try to find a relevant information in our Support Center . If there is no helpful answer for your inquiry, you will find an option to contact us.

  • NoeeliakNoeeliak Member Posts: 2
    > @Leonid_Payoneer said:
    > Hi there, we are happy to hear that you'd like to start using Payoneer again!
    > We appreciate if you'd try to find a relevant information in our Support Center . If there is no helpful answer for your inquiry, you will find an option to contact us.

    Hola Pueden ayudarme?
  • Testin4ioTestin4io Member Posts: 3
    Same problem, are you sure this Payoneer can serve the whole world?
  • ravidbroshravidbrosh Member Posts: 3
    Its impossible to communicate with a customer support rep.
  • kipitkipit Member Posts: 2
    Can anyone help me?
  • NikolovNikolov Member Posts: 2
    edited November 6
    > @Leonid_Payoneer said:
    > Hi there, we are happy to hear that you'd like to start using Payoneer again!
    > We appreciate if you'd try to find a relevant information in our Support Center . If there is no helpful answer for your inquiry, you will find an option to contact us.

    I should find a way?
    Seems like already found but you made it hard? Why simply didn't followed up in private, but want me to spend time trying to find a way lol.

    Based on what I saw so far, Payoneer looks like a scam, no thanks.

    No worry, always options to choose from.

    Thanks for your effort anyway....
  • wookie264wookie264 Member Posts: 2
    Hello there
    I tried to contact you to resolve an issue with my account
    I tried submitting a ticket via support center but the auto-reply marks it as resolved also i tried to call you but am not an active user so am not eligible for support
    I really need assistance
  • lornlorn Member Posts: 14 ✭✭
    What's going on ? I can't contact customer support for weeks now...
  • lornlorn Member Posts: 14 ✭✭

    @Nikolov At least you got a reply. I got nothing for like weeks. I am unable to access my account and support team doesn't really seem to care...

  • lornlorn Member Posts: 14 ✭✭

    Hey buddy. Here's the link to contact them without signing in: https://payoneer.custhelp.com/app/ask/. Maybe it will help you, coz it didn't help me a lot. I am trying to reach customer support for weeks no with no avail.

  • harun1989harun1989 Member Posts: 8
    I have sent $180 from fiverr on 29 February 2020 but payment still pending :'( . I send message from my payoneer account but i don't receive any answer, just auto reply. and for that i need to Online live chat to talk directly with support team, but i dont have this option when i enter to https://payoneer.custhelp.com/app/Contact_us.
    Please help me.. What can i do now..??
  • harun1989harun1989 Member Posts: 8
    I have sent $180 from fiverr on 29 February 2020 but payment still pending. I send message from my payoneer account but i don't receive any answer, just auto reply. and for that i need to Online live chat to talk directly with support team, but i dont have this option when i enter to https://payoneer.custhelp.com/app/Contact_us.
    Please help me.. What can i do now..??
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