Why was my bank account canceled

Why was my bank account canceled and why the payment I received was refunded. I did not want my bank account to be canceled. I was able to get paid from Shutterstock before.
Continue transactions with the same bank account. I sent you the documents of the same bank account. Why do we constantly update information. why can't I get support and reply from you.

NIGMET TEVETOGLU
Customer ID: 31587060

I want to get urgent information.