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Verify cardholder identity

sneze Member Posts: 3
A few days ago I received a message to confirm the identity of the cardholder. In the offered items have:
1.Bank document
2.Rental agreement
3.Utility bill in owner's name
However, I do not have any of these offered documents.
If I send an ID card, will you accept it, because it is the most reliable document?
Snezhana Krsteva