Global Payment Service – FAQ

Valentino_PayoneerValentino_Payoneer Administrator, Moderator, Members Posts: 142 ✭✭✭✭✭✭

What is Global Payment Service?

The Global Payment Service provides an opportunity to receive payments from companies and marketplaces around the globe without any limitations on the amount of the payments. Account’s details can be simply provided to the payer to make a transfer.

Important note:

Please note that while the Global Payment Service has some functions of banking, it is not a bank account. Companies can transfer payments using your receiving account details, but you cannot charge your receiving account. Any charge attempts will be declined.

How to use?

  1. If the service is enabled, you can find the receiving details in the Receive tab ¬¬ Global Payment Service

  2. Provide the details to the payer.

  3. The payer will initiate a bank transfer on their end.

  4. Once the transfer is completed, you will be notified about incoming payment.

•If the company you work with has an online platform where you need to submit your banking information to receive payments, enter the details of your Global Payment Service receiving account in the relevant currency and save your information.

Please note that different companies have different ways of sending payments, so you may need to contact them if you have questions about their payment platform.

•If the company you work with doesn’t have a unified payment platform, you can simply send the details of your receiving account by email to your contact person within the company. They can use these details to send you a bank transfer.

•Alternatively, you can Request a Payment from your Payoneer account and your client will receive an email with your receiving account details. Other payment methods may also be available when paying via payment request. Please visit our Video Page to view step-by-step instructions.

Important note:

  • If the service is not enabled or was restricted, please make sure you have provided all the requested information in the Verification Center and contact support for further assistance.

How to use my details with e-Wallets? (PayPal, Stripe, Skrill etc.)

Add your Global Payment Service details to the relevant e-wallet account. After a short verification, you will be able to transfer your funds.

Important note:

  • All provided Global Payment Service details are compatible with most of the e-Wallets. If you receive an error while adding your details please make sure to verify a payment method, such as a credit/debit card beforehand. Requesting receiving details from a specific bank will not resolve the issue.

  • The payments should be sent from an e-Wallet account that is under your name. If the payment was sent from someone else's e-Wallet account, we may not be able to approve it.

  • You can verify your Payoneer card with your e-wallet account to use it for online purchases. Most e-Wallet websites require that you have valid credit/debit card details in order to perform online purchases. If you wish to use your Payoneer Prepaid Mastercard, some websites may attempt to verify the card by performing a small verification charge of around $1-3. If you do not have enough funds on your card to cover this verification charge, the attempt to link the card will be declined.

What should I avoid?

  1. Payments from individuals.

The Global Payment Service is intended only to receive funds from companies.

  1. Wire transfers.

Payments via international wire transfer are not supported by the Global Payment Service.

  1. Payments that are against T&C.

Payments that are against Terms & Conditions will be reversed back to the sender. You can review them in your online account (click on Terms & Conditions at the bottom of the page of your online account)

Important note:

SWIFT or IBAN details are not provided in your receiving details as only local bank transfer methods are supported.

You can always visit our Support Center for more detailed information on the service!

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Comments

  • muhammadianmuhammadian Member Posts: 5
    edited June 20
    Hi, My name is rizwan and I need Community Federal Savings Bank added to my Global Payment Service (USD) so I get my funds from my PayPal account to my payoneer.

    I already have a debit card linked and confirmed to the paypal account. I've also sent a message to support and still no response after two days.

    Your Customer ID: 8977508
    Reference Number: 200620-004566
    Pleaes proceed with this any one of your should do as soon as possbile thanx.
  • LauraPayoneerLauraPayoneer Confirm Email, Member, Administrator, Moderator Posts: 883 ✭✭✭✭✭✭✭

    Hi there. We assigned you 1 new US Payment Service details, please check your email.

  • MalikAhmerShahzadMalikAhmerShahzad Member Posts: 1
    Respected Sir, I too have the same issue. I made a Paypal account and tried to link my Payoneer account with it so that I could transfer money from Paypal to Payoneer and withdraw it from there on. But it wasn't successful. When I put the routing and the account number of First Century Bank, an error message showed up: Account is disabled. I tried to search for a solution and found that there wouldn't be any such issue if I had 'Community Federal Savings Bank' as a US Bank account. Therefore, it is requested you to kindly switch my bank account from First Century to Community Federal Savings Bank. I sent two or three messages but did not get any response.
    Reference Number: 200619-017933
  • muhammadianmuhammadian Member Posts: 5
    @LauraPayoneer
    Very thanx i checked into my profile new bank account attached to my payoneer (Federal Community Savings Bank).
    so i linked this account to paypal and withdraw 20$ from and it takes 2 to 3 days i will confirm you if payment receive or not please dont close this question requesting.
  • mehdi_lakmehdi_lak Member Posts: 5
    is there any help !!
  • BugliamBugliam Member Posts: 1
    Good evening. Can I receive money from my own skrill account? There's an info in Global Payment Service sections that payments made from a personal or company account you own will be declined. Is it related to skrill? as far as I know skrill isn't bank. There is second option to send money directly on my prepaid payoneer master card, will this work fine? Thanks in advance.
  • DidieDidie Member Posts: 2
    :| I still do not have global payment service on my account even though I have been claiming it for 1 month! No one is taking care of my complaint, I don't know! In addition, I do not have access to live chat. I really need this on my account and that's the only reason i create my account, to use this service. There's a lot of complaints but, no answer ! So poor ! What should i do ? They asked me documents, i sent it and it was approved, i don't know where is the problem ?
  • sameleejonessameleejones Member Posts: 2
    I have also been having the same problem, when you contact them on instagram or twitter DMs all you get is an autoresponse. Nobody is addressing any of these complaints and it is a very dissappointing. Like this is the only reason I signed up for this. It is very discouraging, so if you get answers or maybe know of another service that I can sign up for that has better service please let me know.
  • DidieDidie Member Posts: 2
    yes, I will not hesitate and I am exactly looking for another service despite having a lot of friends to sponsor, I will not do it because it is disappointing
  • Francisco622Francisco622 Member Posts: 1
    Can i get the routing number pls?
  • Lu2020Lu2020 Member Posts: 1
    Hello, I have registered an approved account but I do not have access to Global Payment service. Can you assist?

    ID 39461195
  • MohsinjumaMohsinjuma Member Posts: 2
    I have registered an approved Payoneer account, but my account doesn't have a Global Payment Service yet my ID, Kindy active my Global payment services.
    Customer ID 39418744
  • MohsinjumaMohsinjuma Member Posts: 2
    Still looking for answer?
  • MikeCAMikeCA Member Posts: 3
    I do not have "Global Payment Service" option under "receive" Can you please help me?
    Customer ID 40069074
  • Pramod_kPoudelPramod_kPoudel Member Posts: 3
    Hello
    I have no "EUR Receiving service account in Global Payment service" Why i don't Know Please Help me to enable it and How?
  • AbogabalAbogabal Member Posts: 3
    same problem
  • httpglnhttpgln Member Posts: 3
    Try to message their support. I was able to have mine today and I sent my request yesterday.
  • claireboukieclaireboukie Member Posts: 16 ✭✭
    I too am not seeing Global Payment Service under the Receive menu. I was approved after submitting the required documentation on 20th September, 2020. My Customer ID is 39860480. I hope you can get this rectified as soon as possible for myself and all the others as you have many persons lacking this option. Have a blessed day.
  • MahmoudafiifiMahmoudafiifi Member Posts: 1
    I tried to link my First Century Bank account with Paypal but Paypal gave me an error, According to Paypal Paypal cannot accept First Century Bank.

    I need a new Community Federal Savings Bank account so that i can link it to paypal. I contacted ur customer care but all I got was automated reply. I need help
    thank you.

    Customer ID 40258300
  • VCicerchiaVCicerchia Member Posts: 3
    I'm having the same problem. Please help
  • tongilchoitongilchoi Member Posts: 2
    I have same also. plz help.
  • mateo01mateo01 Member Posts: 2
    How to add receiving account in EUR? I need it to receive my salary. Please help. It is urgent.
  • LauraPayoneerLauraPayoneer Confirm Email, Member, Administrator, Moderator Posts: 883 ✭✭✭✭✭✭✭

    Hey there. For requesting a EUR Global Payment Service account, you first enter your Payoneer account, go to Verification Center, and provide a clear picture of your ID card. These are the IDs we can accept from the Philippines:

    • Passport
    • Drivers' License
    • Voter's card
    • Election card
    • GSIS card
    • Card version of the PhilHealth card (we don't accept the paper version with laminate plastic)
    • PHL ID card ( not the old postal ID card)
    • Professional Identification Card
    • Social Security card
    • Unified Multi-Purpose ID card

    Once you do it, contact the Customer Support department - http://paynr.co/1vYn4xt. Or you can also contact us via private message on Facebook or Twitter. In the meantime, we appreciate your patience

  • mateo01mateo01 Member Posts: 2
    Hi. I did exactly what you instructed but I still don't have the EUR RECEIVING ACCOUNT. Please check again because I need to receive my salary today. Here is my Customer ID 40357105.
  • JasonleeeJasonleee Member Posts: 1
    Global Payment Service is not showing up in my account.
  • debbieintriguedebbieintrigue Member Posts: 3
    It has been six days already since the voter's card I submitted as well as the Global service payment questionnaire I submitted have been under review, and the payment I ought to have received is still pending, please I want to use the money urgently, please help me.

    My CUSTOMER ID is 39461700
  • ssarvesh93ssarvesh93 Member Posts: 3
    I do not have Global Payment Service under receive. My customer id is 40640206. Please do the needful asap.
  • manik492manik492 Member Posts: 3
    Dear sir, I create Payoneer account. my Global Payment Service USA and UK approve but i can not see Euro payment service. I need Euro Account Approve because i want add PayPal account. please help me kindly. if you see my account problem under the follow.
    https://prnt.sc/v597fg
  • FuziFuzi Member Posts: 5
    I do not have "Global Payment Service" option under "receive" Can you please help me?
    Customer ID 37640652
  • Jen_JohnsonJen_Johnson Member Posts: 16 ✭✭
    It seems you need to verify your account by sending the required documents under the Verification tab before getting the Global Payment working. Documents may not be verified until you've received incoming payments, in this case contact the support during opening hours.
  • FuziFuzi Member Posts: 5
    I sent my passport and my account verification is complete . But my global payment serves still disabled .
  • FuziFuzi Member Posts: 5
    And how can i receive incoming payment without global payment serves ?
  • Jen_JohnsonJen_Johnson Member Posts: 16 ✭✭
    Companies or individuals using Payoneer can send you money using your email or customer ID, without needing your IBANs details from Global Payment Services.
  • FuziFuzi Member Posts: 5
    > @Jen_Johnson said:
    > Companies or individuals using Payoneer can send you money using your email or customer ID, without needing your IBANs details from Global Payment Services.

    I don`t know that serves before . thank you so much
  • JellyJJellyJ Member Posts: 7
    Global payments services is not available under the drop down option. I proved all the necessary requirements and got approved but nothing is forth coming. Please anyone can help me?
  • EzuEzu Member Posts: 2
    Global payments services is not available under the drop down option. I proved all the necessary requirements and got approved but nothing is forth coming. Please anyone can help me?
  • ozerenozeren Member Posts: 7
    There is no option as Global Payment service. There is only "Mass Payout Companies" option. How can I solve this problem?
  • ozerenozeren Member Posts: 7
    @KazPayoneer
  • IwaIwa Member Posts: 1
    I am writing to you regarding the Global Payment service.
    I would like to apply for Global Payment service. My customer ID: 40109832. I already uploaded a photo of my passport. Do I need to upload something else to verify my account? When will I get this option?
  • ibrahim_qaysibrahim_qays Member Posts: 2
    Global payments services is not available under the drop down option. I proved all the necessary requirements and got approved but nothing is forth coming. Please anyone can help me?
  • ozerenozeren Member Posts: 7
    There is no option as Global Payment service. There is only "Mass Payout Companies" option. How can I solve this problem?
  • JellyJJellyJ Member Posts: 7
    please anyone can help me, ASAP?
  • ozerenozeren Member Posts: 7
    ATTENTION There is no option as Global Payment service. There is only "Mass Payout Companies" option.
  • azhdarhanazhdarhan Member Posts: 1
    ATTENTION There is no option as Global Payment service. There is only "Mass Payout Companies" option.
  • JellyJJellyJ Member Posts: 7
    still need an answer...
  • harrybandaharrybanda Member Posts: 2
    edited November 6
    I have had a Payoneer for a year now, it's already verified but I cannot see the option for Global Payment Service I need it so that I can send my PayPal funds to Payoneer using a virtual bank account.
  • Marcel03Marcel03 Member Posts: 2
    @GianmarcoPayoneer can you please assist harrybanda and me also to get a community federal savings bank account my ticket number is # 201106-006515
  • Marcel03Marcel03 Member Posts: 2
    @LauraPayoneer can you please assist with a community federal savings bank account with ticket # 201106-006515
  • wookie264wookie264 Member Posts: 2
    I would like to add a new USD bank account of "Community Federal Savings Bank" to my Payoneer in order to link it to Paypal.
    Because Paypal does not accept my current bank account "Bank of America".
    I ve submitted a request but the bot automaticcly marks it as resolved

    Here is the reference id 201106-032448
  • JellyJJellyJ Member Posts: 7
    still
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