Global Payment Service – FAQ

Valentino_PayoneerValentino_Payoneer Member, Administrator, Moderator Posts: 118 ✭✭✭✭✭✭

What is Global Payment Service?

The Global Payment Service provides an opportunity to receive payments from companies and marketplaces around the globe without any limitations on the amount of the payments. Account’s details can be simply provided to the payer to make a transfer.

Important note:

Please note that while the Global Payment Service has some functions of banking, it is not a bank account. Companies can transfer payments using your receiving account details, but you cannot charge your receiving account. Any charge attempts will be declined.

How to use?

  1. If the service is enabled, you can find the receiving details in the Receive tab ¬¬ Global Payment Service

  2. Provide the details to the payer.

  3. The payer will initiate a bank transfer on their end.

  4. Once the transfer is completed, you will be notified about incoming payment.

•If the company you work with has an online platform where you need to submit your banking information to receive payments, enter the details of your Global Payment Service receiving account in the relevant currency and save your information.

Please note that different companies have different ways of sending payments, so you may need to contact them if you have questions about their payment platform.

•If the company you work with doesn’t have a unified payment platform, you can simply send the details of your receiving account by email to your contact person within the company. They can use these details to send you a bank transfer.

•Alternatively, you can Request a Payment from your Payoneer account and your client will receive an email with your receiving account details. Other payment methods may also be available when paying via payment request. Please visit our Video Page to view step-by-step instructions.

Important note:

  • If the service is not enabled or was restricted, please make sure you have provided all the requested information in the Verification Center and contact support for further assistance.

How to use my details with e-Wallets? (PayPal, Stripe, Skrill etc.)

Add your Global Payment Service details to the relevant e-wallet account. After a short verification, you will be able to transfer your funds.

Important note:

  • All provided Global Payment Service details are compatible with most of the e-Wallets. If you receive an error while adding your details please make sure to verify a payment method, such as a credit/debit card beforehand. Requesting receiving details from a specific bank will not resolve the issue.

  • The payments should be sent from an e-Wallet account that is under your name. If the payment was sent from someone else's e-Wallet account, we may not be able to approve it.

  • You can verify your Payoneer card with your e-wallet account to use it for online purchases. Most e-Wallet websites require that you have valid credit/debit card details in order to perform online purchases. If you wish to use your Payoneer Prepaid Mastercard, some websites may attempt to verify the card by performing a small verification charge of around $1-3. If you do not have enough funds on your card to cover this verification charge, the attempt to link the card will be declined.

What should I avoid?

  1. Payments from individuals.

The Global Payment Service is intended only to receive funds from companies.

  1. Wire transfers.

Payments via international wire transfer are not supported by the Global Payment Service.

  1. Payments that are against T&C.

Payments that are against Terms & Conditions will be reversed back to the sender. You can review them in your online account (click on Terms & Conditions at the bottom of the page of your online account)

Important note:

SWIFT or IBAN details are not provided in your receiving details as only local bank transfer methods are supported.

You can always visit our Support Center for more detailed information on the service!

Comments

  • NissimNissim Head of Community Administrator Posts: 3,604 ✭✭✭✭✭✭✭
    edited September 2014
    Service details and FAQs

    This post is also available in Spanish, RussianArabic, Chinese and Japanese.

     

    Thank you for showing interest in Payoneer's US Payment Service! We've received many questions regarding the service recently, so I wanted to make an official post to answer some of the more frequent ones:

    What is the US Payment Service?

    This US Payment Service is a solution for Payoneer account holders worldwide to receive commercial payments from US companies for work done online, such as freelancing, affiliate networks, Amazon/eBay sellers, app development, stock photography, and more. Currently we do not support the US Payment Service for personal use/transfer of funds.
     

     

    How can I apply for the service?

    Application is open to all Payoneer account holders, and subject to approval by our US Payment Service department. To apply, submit a request using our online e-mail form: http://www.payoneer.com/emailform.aspx

     

    Category: US Payment Service

    Subject: What is the US Payment Service? How do I apply?

    If you don't have a Payoneer card and want to apply for one in order to use the US Payment Service, click here


    What companies can I receive payments from using the service?

     

    We recently updated the service to allow you to receive payments from any US company, in accordance with our Terms and Conditions. You can read more about that here: http://community.payoneer.com/index.php?/topic/12006-official-faqs-for-the-us-payment-service-update/

     

     

    I already have the US Payment Service. How can I see my account information?

    To view your US Payment Service details, sign in to your Payoneer online account, go to the "Receive money" menu and select "US Payment Service."


    What is the cost of the service?

    The cost of the service is 1% of each payment received.


    Are there any limits to the amount I can receive using the service?

    There are no limits to payments received using the US Payment Service (they can be as little or as much as you'd like)


    Can I send funds using the service?

    The US Payment Service can be used to receive funds only. Any attempts to send payments using the account will be declined. All payments received using the service are loaded to your Payoneer card, which you can use to make payments.

     

    How do I add my US Payment Service to my Amazon Seller account?

     

    http://blog.payoneer.com/amazon-sellers-get-paid-with-payoneer

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