how to load money from my balance to my USD Card?

i received 30 EUR from my Skrill to my Payoneer account. after that i transfered to my USD Card but my balance in my USD Card is still 0.00.
1- how to load my money to my USD Card?
2- i forgot my PIN Code, i called phone number but i cant contact it. how to remember my PIN code?
my ID : 27877392.
my email : [email protected]