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Missing payments and No reply from Payoneer customer service (3 weeks now) is it Normal?

nscyoga Member Posts: 1
hi, I have 2 missing payments from my stripe account to my Payoneer account, dated 22 October and 27 October 2020, I have sent emails to Payoneer customer service several time and still no reply. According to Stripe, these 2 payments have successfully transferred to my Payoneer bank account ( even provided the payment trace ID) but NO REPLY at all from Payoneer? is it Normal? How can I get my money back to my account?

sent email - no reply
call CS - she will forward my email to the finance division and still no update till now
live chat - not available...

Please help, what can I do now?