Request for documents: ID and Proof of Residence

LauraPayoneerLauraPayoneer Confirm Email, Member, Administrator, Moderator Posts: 716 ✭✭✭✭✭✭✭

When opening a Payoneer account, you might need to provide documents for the account verification. This process happens because as a regulated US company and online service, Payoneer must comply with the rules and regulations imposed by the US government, MasterCard®, and our banks. In doing so, Payoneer account holders may be required to submit specific documentation that will assist us in ensuring the safety and security of all transactions done via Payoneer.

The most common documents that we may request are Government-issued photo ID and Proof of Residence. This post will help you to understand which document we do accept and avoid delays with the document approval. Let’s go through each one of them!

Valid Government-issued photo ID

The acceptable forms of ID are driver's license, passport, or national ID. The documents may vary between countries. We have two country exceptions:
1) For Philippines citizens, we also accept the following documents:

  • Voter's card
  • Election card
  • GSIS card
  • Card version of the PhilHealth card (we don't accept the paper version with laminate plastic)
  • PHL ID card ( not the old postal ID card)
  • Professional Identification Card
  • Social Security card
  • Unified Multi-Purpose ID card

2) For Nigerian citizens, we can also accept the Voter's Card. But please have in mind that we can’t accept the NIN Slip (National Identity Management System) as an official government-issued ID.

Proof of Residence

A Proof of Residence is a document confirming where you live and must have both your full name and your address printed on it. Acceptable forms of proof of residence are:

  • A copy of a recent bank statement with your name, bank details, and your address (within the past 3 months),
  • A residence permit card,
  • Official government/ municipality documents,
  • Rental agreement,
  • A copy of a recent utility bill (within the past 3 months) that has your name and the address registered on your Payoneer account. Examples of utility bills we accept are gas, water, electric, phone, cable bill, etc. Unfortunately, we cannot accept mobile phone bills or visa, or stamps in your passport as proof of residence.

If you live with your parents and you share the same surname, you can provide an utility bill under one of your parent’s name.

If you are renting and do not have any utility bills under your name, please provide us with a copy of your rental agreement and a copy of a utility bill under the landlord****'s name.

Tips for taking a good picture of your documents!
Before sending a photo of your document, we recommend considering the following points:

  • Take a picture of the document with your smartphone.
  • Make sure the photo shows all four corners of the document and the image is full size.
  • The image needs to be in high quality and must not be pixelated or distorted when the zoom is applied.
  • The image must be a color copy of the original document
  • It must not be cropped or altered in any way.
  • The color of the document must be clearly distinguishable
  • The image must be clear. We cannot approve dark images.
  • Make sure the flash is not covering information on the document.
  • The letters must be legible.

If you want to know more about how to send the documents and what to do when a Held ID is requested, please check the following articles: How Do I Send Documents?, Payoneer asked me to provide a photo of myself holding my ID , I was asked to provide documents. How can I send them? (For Payers) -

Once you send the document requested, the review process may take a few days. That is the normal timeframe, so do not worry! Our Approval Department will contact you once the review is done. If we need additional documents or information, you will be requested via email or on the Verification Center in your Payoneer account.

Comments

  • gledostatron121gledostatron121 Member Posts: 3
    I think when they reply you that the document does not match the document's type their require, simply send it again under the correct document type.
  • ShOk3RShOk3R Member Posts: 2

    @hafiznaseraslam said:
    They are asking to show the address through following ways
    1: Bank statement
    2: Utility bills
    3: Rental documents

    As far as bank statement is concerned, it is showing my old temporary address not permanent address, so I don't want to send that.
    I also don't have rental documents or utility bills where my name or address is mentioned. I only have my CNIC and that is not acceptable. What should I do now?? Any help would be appreciated.

    @hafiznaseraslam i tinck you need to change your address .... resend your I.D card with new address to confirm utility bill or bank stats.... good luck

  • DoolyDooly Member Posts: 21 ✭✭

    If your scanned documents keep getting rejected, take a clear photo of the document using your smartphone camera and send them the image file unedited (do not resize it or modify it in any way). Also turn on two-step verification and verify your phone number. Hope that helps!

  • KazPayoneerKazPayoneer Confirm Email, Member, Administrator Posts: 1,540 ✭✭✭✭✭✭✭

    Hi all,

    In addition to documents, our team may request a full residential address.

    This type of address that we need is one that accurately describes your house. It may not be the same address that you use as legal purposes, as the address format varies from country to country. Instead, whenever you provide an address, be sure that the following information is present:

    House Number (if no number, a color)
    Street name (or number)
    City name
    [US only: state name]
    Country name
    Zip Code

    So ultimately, the address you submit (regardless if it is a legal address that appears on legal documents) will be of the format:

    12 Payoneer Street
    Payoneerland, USA, 00000.

    Or, assuming you do not have a house number, and not a street name:

    Pink House, Street 14
    Payoneerland, USA 00000.

    In the event that you do not have a street name or number, you can instead use any nearby landmarks to describe the location of your house. For example:

    Pink House, next to the main Church
    Payoneerland, USA 00000

    The goal is to best describe your housing location. The reason we need this is for compliance.

    Thank you!

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