How to contact the Payoneer Support Center

LauraPayoneerLauraPayoneer Confirm Email, Member, Administrator, Moderator Posts: 716 ✭✭✭✭✭✭✭

Do you need help with your account? Don’t worry! You will find the answers to the most frequent questions about your account and our services in our Support Center.

Once you reach our Support Center page, you will be asked to sign in to your account. After you have logged in, you will see all the information to help answer your questions. If the information was not helpful and you still need assistance, you will see an option to contact the Customer Care team at the bottom of the page. Click on the button and the next page will show you the communication channels available for you. One of the options is to contact us via email!

And how to fill the email form? It is simple! To make it easy to explain it, we will use for example a customer who wants to know the status of payment requested via the Payment Request feature. Which steps should he follow in this case? Let’s check below.

1– Fill the form with all the requested information, like language, first name, last name, email address and the email content itself. On “Topic”, please choose the main topic related to your issue. In this example, we are using the main topic “Receive Payments”

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2 – Once you selected the Main Topic by clicking on the black arrow, you will see Sub-Topics. In this case, we will choose “Request a Payment” and “What is the status of my payment?”.

Important: When submitting the ticket, make sure to select the relevant topic and subtopic. Choosing the right topic is the best way to make sure that your issue will be handle by the relevant department.

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3 – Once the topic and subtopics are correctly selected, you should have all set to send the email! Just click in "Submit"

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Tips when sending the email:
• Make sure to be clear and add as much detail as possible about your question.
• When submitting the ticket, make sure to select the relevant topic!
• To speed up our response time, please avoid sending multiple emails about the same topic.

Why can’t I login into the Support Center?
Your username is the email address associated with your Payoneer account. If you forgot your password associated with your Payoneer account, you can reset it using the password retrieval tool

I am not a Payoneer user yet, can I still access the Support Center?
No problem. Refresh the page and you should be able to access our Support Center without any problem.

Where is the live chat option?
Our communication channels are subject to availability. Once you have logged in, you will see the communication channels available to you.

Ready to explore our Support Center? Start here!

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