Thank you for visiting our Community Forum. For anything community-related please visit our SMB Network (https://www.payoneer.com/community/) or Resource Hub (https://www.payoneer.com/resources/). For support inquiries please visit http://paynr.co/ask.

Why I've charged $30 without using any cards?

mahbub98
mahbub98 Member Posts: 2 ✭
in Ask The Community
Hello everyone,

I have an account from 2016, but I've never made any transactions on this account. I had also ordered a card, but I've never used it, and it was expired in 2019.

After then, Payoneer informed me to get a new card, but I didn't want the card anymore, and I've blocked the card from my account with the help of a customer manager from Payoneer.

Today, when I received my first payment of $56 from Fiverr, I noticed I've charged an annual fee of $30, which is probably for a card. But I've never used the card, so why I've charged the amount?

I want help regarding this. I've tried to contact the customer care through call but don't know what wrong with phone service; it's not allowing me to contact.

Please let me know why it happened. I'm looking forward to getting a response with the solution.

Categories