I want to cancel my ordered card

Hello everyone, I ordered a USD card on "12 June 2020". but it still shows "pending approval" yet after 5 months on the Payoneer cards page. Can anyone please share how to cancel my order card and get a new one? I've tried to contact the support center but none of them I can't connect with directly. they send me an auto bot email, there they show some steps to follow, but it's very weird that those steps process actually doesn't exist. I've tried to follow those steps from both desktop & mobile to cancel the order or get a new one.
note - I want to cancel the USD card and get a new one.