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I want to permanently delete my payoneer card, even if i turn off the top-up the money still goes to

I want to permanently delete my Payoneer card because even if i turn off the top-up the money always goes to my in-active card which i never received (Card).My issue is not with the card but this time i tried again i turned off the Top-Up, but my money from fiverr again went in the card which i never received (card) , The amount is not showing in my jazz cash account, so i want all of my money back into my payoneer account in USD so i can take my money through withdrawing to Jazz Cash. I know 4 persons who did suffer from the same issue and they mailed customer Support they permanently delinked and deleted their cards and transferred all the money back to their accounts, i never received the card i ordered it again but its still on processing stage, ThankYou i aslo don't have enough information to provide to payoneer for my address verification as i am a student, i tried live chat there was no response for hours i mailed on customer support e-mail address thousands of time no response from there, from my country its pretty expensive to call on a number from another country is there any option from where i can ger personal assistance?
Palwasha Ahmad