can't sign up because of invalid code

ph98ph98 Member Posts: 3
edited November 2020 in Ask The Community
hi.
i tried to sign up but when it comes to phone verification it says: Invalid code.
i tried many times with different browsers with my mobile etc, same result.
i found another discussion that they had same problem and payoneer referred to a support link. but the link was expired and redirected me to FAQ page which is not helpful.
what can i do about it?

thank you guys

Comments

  • LauraPayoneerLauraPayoneer Confirm Email, Member, Administrator, Moderator Posts: 716 ✭✭✭✭✭✭✭
    edited November 2020

    Hey there. In this case, we ask that you try the "Call Me" option instead of SMS. This option can be found on the window where you would enter the code once it's been received. Beneath "Verify" you will see a link for Call Me. This will initiate a phone call to the number on file, and the code will be provided to you this way.

    If you are still having trouble completing the verification, please contact our Support Center or our Support team via social media channels by sending a private message on Facebook or Twitter.

  • mtygamesmtygames Member Posts: 1
    Also having this issue, and the 'call me' option doesn't call me... I've tried over and over again to sign up but having no luck what so ever. Maybe something fundementally wrong with the form? (UK user if that's of any importance.)
  • ph98ph98 Member Posts: 3
    i tried to get in touch with facebook but after days there is no answer.

    also this is the first time in my whole life that i see a website use facebook and twitter as the only way to get in touch with users :)
    i had to login to my facebook after years of inactivity.

    i forgot to mention that I've tried call me option it not calling me anyway.
    i spend hours trying anything possible and the register form DO NOT WORK at all. and there isn't a single way to get support if you haven't completed that BUGGY form.

    @LauraPayoneer
  • bhavyabhavya Member Posts: 2
    Any update on your issue, I have been having the same issue for the last two days, and not getting any help. I am from India and there is no customer care number for unregistered users.
  • ph98ph98 Member Posts: 3
    > @bhavya said:
    > Any update on your issue, I have been having the same issue for the last two days, and not getting any help. I am from India and there is no customer care number for unregistered users.

    unfortunately no answer from Facebook page and anywhere else.
    i think they closed the office due the covid19 :))
  • Valentino_PayoneerValentino_Payoneer Member, Administrator, Moderator Posts: 119 ✭✭✭✭✭✭

    @ph98 Have you tried using another phone number for the verification?

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