Thank you for visiting our Community Forum. For anything community-related please visit our SMB Network ( or Resource Hub ( For support inquiries please visit

Verifying my address (while living with my father)

Hi there,

Payoneer wants me to verify my address through a document.

A few days ago, I sent a utility bill under my father's name (because I currently live with him) and it's his own house PLUS, I provided a birth certificate proving that he's my father by comparing his name on the utility bill and my name on the birth certificate.

Today, I got a message from Payoneer:

"Unfortunately, the type of document you sent does not match our request."

I don't know why they are not accepting it, it's what they want.