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Master card balance is still 0

dmk Member Posts: 1
Good day!

I'm trying to start using prepaid mastercard, but If I go to my account I can see I have "0.00 USD available on card", but I've already got payments on my account and my balance is > 0.

Card was activated the and top-up is on (about few days ago).

I don't know what else to do, I've read I can't manually transfer to my card from balance.