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**Your account is cancelled, please call customer support** while I have pending amount

musaktk Member Posts: 1
I had created my account long time ago but never actually used it until now.

recently i have started working on fiverr and transferred fund form there but they are now in PEDNING when I try to LOAD it says **Your account is cancelled, please call customer support**.

I have notification in my account which says your card ending with XXX-1643 is deactivate but you can activate it again. I cannot find how to reactivate at is it is expired.

also contacting customer support only replies back with automated replies which are always resolved automatically.

What to do from here? If someone suggests to create a new payoneer account, then what happens to my pending mount?