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New verification document to keep the Mastercard card rejected
andrew_g
Member Posts: 4 ✭
Hi, all,
Recently, Payoneer transferred all Mastercard prepaid card funds from Wirecard to its own issuer in Ireland. As a result, they are asking for new documents for identity verification. In my case, they asked for a proof of address. I uploaded a tax information registry that shows my full name and address. I uploaded it under "Other documents" since they don't have a specific option, but yesterday apparently the document was rejected and I'm being asked a new document. The problem is I don't have utility bills on my name since I live with my parents, and no rental agreement either. The only option left was a "bank document", but the only thing I had was a bank referral with my full name on it, and not my address. I uploaded it, but I fear it might be rejected again and my card will be closed.
My card and my Payoneer account are fundamental for my job as a medical translator, and I want to preemptively tackle this issue before something bad happens. So I finally found a bank statement from a second bank I'm affiliated to and has my full name and address, but I cannot add more documents in the verification center. What should I do in this case? I tried to open a support request, but I found no option in the Support Center to do so.
I'm coming here with the hope a Payoneer representative sees this and gives me more details about what should I do, or maybe someone from the community who has gone through a similar situation.
Thank you beforehand to anybody who can point me in the right direction.
Recently, Payoneer transferred all Mastercard prepaid card funds from Wirecard to its own issuer in Ireland. As a result, they are asking for new documents for identity verification. In my case, they asked for a proof of address. I uploaded a tax information registry that shows my full name and address. I uploaded it under "Other documents" since they don't have a specific option, but yesterday apparently the document was rejected and I'm being asked a new document. The problem is I don't have utility bills on my name since I live with my parents, and no rental agreement either. The only option left was a "bank document", but the only thing I had was a bank referral with my full name on it, and not my address. I uploaded it, but I fear it might be rejected again and my card will be closed.
My card and my Payoneer account are fundamental for my job as a medical translator, and I want to preemptively tackle this issue before something bad happens. So I finally found a bank statement from a second bank I'm affiliated to and has my full name and address, but I cannot add more documents in the verification center. What should I do in this case? I tried to open a support request, but I found no option in the Support Center to do so.
I'm coming here with the hope a Payoneer representative sees this and gives me more details about what should I do, or maybe someone from the community who has gone through a similar situation.
Thank you beforehand to anybody who can point me in the right direction.
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