I can not order card via DHL because live chat is not working

israyilmammadov

Hi everyone!

I want to order a new Payoneer card via DHL since standard shipping did not deliver my card.

Currently, live chat is not working for me. So I can not directly get help from agents.

I wrote my problem via email but the Payoneer team sent a copy of the same template twice.

How can I solve this problem and how can you assist me to support customer care?

Thanks!

Valentino_Payoneer

@israyilmammadov Thank you for your message.

First of all it is needed to review the eligibility criteria to order the card.

Please review the information provided here for further details.

Muturinyoike05

Hi there. I trust you are doing well. I am writing to notify you that I did not receive the card. Every time I try to reorder the card, I am prompted to sign in again. It keeps repeating every other time I try. Kindly advise me on how to proceed with the same. Thank you.