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I can not order card via DHL because live chat is not working

Hi everyone!

I want to order a new Payoneer card via DHL since standard shipping did not deliver my card.

Currently, live chat is not working for me. So I can not directly get help from agents.

I wrote my problem via email but the Payoneer team sent a copy of the same template twice.

How can I solve this problem and how can you assist me to support customer care?



  • Valentino_Payoneer
    Valentino_Payoneer Member, Administrator, Moderator Posts: 172 ✭✭✭✭✭✭

    @israyilmammadov Thank you for your message.

    First of all it is needed to review the eligibility criteria to order the card.

    Please review the information provided here for further details.

  • Muturinyoike05
    Muturinyoike05 Member Posts: 1
    Hi there. I trust you are doing well. I am writing to notify you that I did not receive the card. Every time I try to reorder the card, I am prompted to sign in again. It keeps repeating every other time I try. Kindly advise me on how to proceed with the same. Thank you.