"We're sorry but you cannot make a payment at this time" Error

Hi,
A client is trying to send me money but this error appears when he tries to send. he says he can pay to other people in EUR with no problem. THat it is just happening when he tries ir with my account.
Can you tell me how to solve it? If it's a restriction in my account or his.
A client is trying to send me money but this error appears when he tries to send. he says he can pay to other people in EUR with no problem. THat it is just happening when he tries ir with my account.
Can you tell me how to solve it? If it's a restriction in my account or his.
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