Safety of Payoneer agaisnt hackers

gamergirl69gamergirl69 Member Posts: 2
edited December 2020 in Popular Questions and Tips
Hi guys, i just open up my account here, waiting for my documents to be aproved ( hope they will be soon)
I Used to use paxum until 2 weeks ago a hacker made into my account and added an external card on my name and withdrawn all my funds. They said that I only had 24 hours to reach them or I could not be refunded, and so i lost 1000 us dollars.
I am very scared now to open a new wallet, but there´s no other way for me to receive money from.
I want to know that safety of here. Because those only 24 hours policy is very abusive.
I hope that my payoneer to be a safe and a new start for me.

Comments

  • Leonid_PayoneerLeonid_Payoneer Administrator Posts: 548 ✭✭✭

    @gamergirl69 said:
    Hi guys, i just open up my account here, waiting for my documents to be aproved ( hope they will be soon)
    I Used to use paxum until 2 weeks ago a hacker made into my account and added an external card on my name and withdrawn all my funds. They said that I only had 24 hours to reach them or I could not be refunded, and so i lost 1000 us dollars.
    I am very scared now to open a new wallet, but there´s no other way for me to receive money from.
    I want to know that safety of here. Because those only 24 hours policy is very abusive.
    I hope that my payoneer to be a safe and a new start for me.

    Hi there, thank you for raising this concern!
    You can rest assured that the security of your account is something Payoneer is taking very seriously.
    On top of the multiple layers of protection which includes MFA (both for login and upon making actions like withdrawing funds), security verification for accounts, and additional verifications for an added bank account, we have a team that monitors activity and raise red flags.

    Of course, there is no 24 hours policy or anything of this sort, however, it is a customer responsibility to report unauthorized transactions immediately once it was detected. This is to make sure that we will take an action immediately and prevent possible money loss.

    Let us know if you have more questions or if we can help you with anything else.

  • gamergirl69gamergirl69 Member Posts: 2
    I did immediately. I usually login often, but it happen just when my spouse did a surgery and I was taking care of her. Notice only 6 days later when I was able to login.
    But now I hope I have a fresh start here.
    Working twice as hard to recover the losses
  • SmartDriveSmartDrive Member Posts: 216 ✭✭✭

    @gamergirl69 said:
    I did immediately. I usually login often, but it happen just when my spouse did a surgery and I was taking care of her. Notice only 6 days later when I was able to login.
    But now I hope I have a fresh start here.
    Working twice as hard to recover the losses

    Payoneer is safe because most payments has to be approved manually also the card has Mastercard 3D security code, what I recomend is to enable Authy (2FA) on all your accounts and always change the password of your primary email, also don´t use the same password for all accounts.

    Payoneer acts more like a bank than a wallet so is very safe, however you have to take a eye on all you passwords enable 2FA on all account where is avaible and so on also check your phone google account etc

    Usually this happens when hackers no only hack your wallet but also your email because most wallets always alert via email any login or supicious activity so as I said it is importan to keep your primary email safe with 2FA activated and see if there is an open session on any other unknown device you should change all your password active 2FA and from your google, facebook and any other account dashboard close session on all other location or devices and then relogin again.

    Also never use you Mastercard, Visa or any other card directly you should use PayPal instead in order to keep your card safe, despite that most card hast 3D security code or verified by visa you should not supply the data of your card to unknown or untrusted websites instead always chosse pay via PayPal so you can link your card to paypal and then pay via PayPal.

    Of course you have to also enable 2FA on PayPal to keep safe your paypal account.

    So online: always use 2FA and avoid paying directly with your card instead use PayPal, Google Pay, Apple Pay etc.

    Offline: always keep and eye on you card and always keep safe your devices with a PIN code or fingerprint lock

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