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HELP please

gizemcn Member Posts: 1
Hi, I would like to learn about transfer fees. For example, I withdrew 100 dollars to my bank account. It came as 98 dollars. However, I withdrew 245 dollars, days ago (9th of November) I checked my bank account and the received number is 225,10. I checked that it took 4.90 dollars for transferring but I do not know where my 15 dollars are. I checked all site but could not see why. Can you please give me information about this?