I received this notification from Payoneer

Hi Sir I received this notification from Payoneer.Urgent reminder: Your card will be deactivated on 7 Dec 2020 if we don’t receive your documents
Please submit the missing documents required to keep your Payoneer card active. Your card will be deactivated if you do not submit these documents as soon as possible.
When i click on submit document button then there is no required document. i already submit document of National ID. kindly guide me i am worried about that
Please submit the missing documents required to keep your Payoneer card active. Your card will be deactivated if you do not submit these documents as soon as possible.
When i click on submit document button then there is no required document. i already submit document of National ID. kindly guide me i am worried about that
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They have also removed the "make a payment option" from my account (I have already submitted the required documentation but it may take a while to review) and I can't even pay some of my collaborators for their services. Basically, my funds will be inaccessible to me starting on Monday.
I'm leaving this comment here in case we get an answer. At least I am not the only one going through this stressful situation. I have submitted everything from a rental contract, to my marriage certificate and for some reason, they don't get accepted. Client number 15856409