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Missing documents required

Verified with all my information, why me even after that
Giving a notice for submission of documents for verification, but clicking on submit documents shows No open requirements, what should I do now?


  • pasha_golub
    pasha_golub Member Posts: 3
    Same here. Please advise! It states my card will be blocked in 7 days!
  • rafeleeewub
    rafeleeewub Member Posts: 2
    Having the same issues, started today (Dec 1st, 2020). My account shows Urgent reminder: Your card will be deactivated on 7 Dec 2020 if we don’t receive your documents! when I click on submit the document now it shows No open requirements. Please advise.
  • Marutwist
    Marutwist Member Posts: 4
    I'm having the same issue since Dec 3. My savings from my freelancing business are in that account and I can only use the funds through the card, which is about to be deactivated on Monday. I responded immediately and contacted support, and managed to upload new documents again, but I highly doubt they'll review them during the weekend, meaning the card is doomed. The huge "urgent notification" banner is the first thing I see when I open my account. They gave me this bad news on Thursday, as in two days ago. Now I only have 2 out of 4 days before my card dies and leaves my hard-earned money in Payoneer limbo. That is totally disrespectful to your clients.

    They have also removed the "make a payment option" from my account (I have already submitted the required documentation but it may take a while to review) and I can't even pay some of my collaborators for their services. Basically, my funds will be inaccessible to me starting on Monday.

    I'm leaving this comment here in case we get an answer. At least I am not the only one going through this stressful situation. I have submitted everything from a rental contract, to my marriage certificate and for some reason, they don't get accepted. Client number 15856409
  • freelanceremonk
    freelanceremonk Member Posts: 1
    Hi there i need a help. my payoneer give me final reminder. i would need to submit my verification information. i have applied for my e-passport. it will need 13 days to arrive. what can i do now