Atm Money Stuck - Payoneer Balance Deducted

Hi Admin,
Hopefully enjoying good health.
07 June 2013 on Friday i tried to withdraw 20,000 PKR ($214.55) from MCB (Muslim Commercial Bank, Karachi, Pakistan) ATM. ATM machine was malfunctioned, My card was captured by machine and there is no cash from ATM.
I have collected the card from MCB Bank representative. After checking Online balance and transactions, i have seen that the balance has been deducted from the card.
Disputed Transaction Details Are:
Date: 6/6/2013 10:22:19 PM
Auth Number: 60588740
Terminal Id: 060700001647
ATM Withdrawal International
Local Currency Amount: 20000.0000 PKR
Amount to charge: $214.55 (Including fees of $2.15)
I went to the bank on the next day and they have asked me to consult your bank in order to file a dispute. Please help me regarding this issue.
Thanks in advance.
Comments
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Hi! Please contact out Customer Support team so they can provide you with the dispute form in order to start the dispute process.
Melisa
Payoneer Director of Community
0 -
I've the same exact problem the ATM deducted $194 then given me error can not connect to your bank
Now month already gone since i filled my dispute form and the money is in Pre Authorize Transactions List.
Reference number: LTK121530575363X
How long does it takes in average to get funds back ?
0 -
Please note that the dispute process can take up to 90 days as advised by our relevant department since we need to allow the merchant a certain time frame to reply to the dispute request.
Once the dispute process is over, our relevant department will update you :thumbsu:
Melisa
Payoneer Director of Community
0

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