Atm Money Stuck - Payoneer Balance Deducted

yaddein
yaddein Member Posts: 4

Hi Admin,
Hopefully enjoying good health.

07 June 2013 on Friday i tried to withdraw 20,000 PKR ($214.55) from MCB (Muslim Commercial Bank, Karachi, Pakistan) ATM. ATM machine was malfunctioned, My card was captured by machine and there is no cash from ATM.

I have collected the card from MCB Bank representative. After checking Online balance and transactions, i have seen that the balance has been deducted from the card.

Disputed Transaction Details Are:

Date: 6/6/2013 10:22:19 PM 
Auth Number: 60588740
Terminal Id: 060700001647

ATM Withdrawal International 
Local Currency Amount: 20000.0000 PKR 
Amount to charge: $214.55 (Including fees of $2.15)

I went to the bank on the next day and they have asked me to consult your bank in order to file a dispute. Please help me regarding this issue.

Thanks in advance.

 

Comments

  • Melisa
    Melisa Community Manager Administrator Posts: 1,711 ✭✭✭✭✭✭✭

    Hi! Please contact out Customer Support team so they can provide you with the dispute form in order to start the dispute process.

    Melisa

    Payoneer Director of Community 

     

  • Robiak
    Robiak Member Posts: 22

    I've the same exact problem the ATM deducted $194 then given me error can not connect to your bank

     

    Now month already gone since i filled my dispute form and the money is in Pre Authorize Transactions List.

     

    Reference number: LTK121530575363X

     

    How long does it takes in average to get funds back ?

  • Melisa
    Melisa Community Manager Administrator Posts: 1,711 ✭✭✭✭✭✭✭

    Please note that the dispute process can take up to 90 days as advised by our relevant department since we need to allow the merchant a certain time frame to reply to the dispute request.

    Once the dispute process is over, our relevant department will update you :thumbsu:

    Melisa

    Payoneer Director of Community