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My Account Verification still pending almost 2 months!

Hello! I have submitted the required documents in the Verification Center on Oct. 22, 2020 However, my documents have not been verified yet in Global payment service questionnaire, I haven't received an email from Payoneer regarding this and I couldn't get into Live Chat because it would prompt with the Status canceled message.
My question is, how long does it take for the verification of documents? It's almost 2 months. When will my account be verified?