Thank you for visiting our Community Forum. For anything community-related please visit our SMB Network or Resource Hub. For support inquiries please visit

Urgent ! My funds $18k are hidden from my account and my card was blocked since November 24

bil80 Member Posts: 2
edited December 2020 in Popular Questions and Tips

Since November 24, i can only see my EUR funds, i can't see or find my USD funds, it was more than $18k.

The same day i received an email from the support, they told me that a transaction was made without my permission, and they blocked my USD card. I accepted to receive a new USD card, but until now, it is in pending approval.

I sent several emails to the support without any response, i need the money for my business, now i want just to withdraw it to my local bank, but i can't do it because i can't see it from my account anymore, it is like it is hidden.

Please, can someone tell me what happen with my account?


  • Valentino_Payoneer
    Valentino_Payoneer Member, Administrator, Moderator Posts: 172 ✭✭✭✭✭✭

    Thank you for your message @bil80

    Please note, that most probably certain information was requested from your side to issue the new card. If the information was provided, it should be reviewed shortly and the card will be issued right after. Your funds are safe and you will have access to them once the new card will be activated.

    We thank you for your cooperation and understanding.

  • bil80
    bil80 Member Posts: 2
    Hi, thank you, yes i provided a photo of my face with my ID, but it is still in pending approval since November 26, so since 8 days.
This discussion has been closed.