Card scheduled for inactivation

SAFMEHDISAFMEHDI Member Posts: 1
Hello!

I received an email from Payoneer telling me that my prepaid card will be soon closed due to little/no usage in order to avoid unnecessary fees. Although my balance is positive and can cover all the fees. Is it possible to cancel this scheduling please ?

I also tried to reach customer help by opening a ticket but was automatically closed by a robot reply.

Thanks.
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