Your account is cancelled, please call customer support

I've my payoneer account since 2015 , didn't use it since three years ago but I've recently sent a payment from freelancer .com to my payoneer account. but my payoneer card is expired at 6/17 .So , when I try to withdraw my money to local bank account it tells me : *Your account is cancelled, please call customer support* and I can't proceed after that.

My question is how to reopen my account , I've tried to send a message to the support . Also How to order new card if I can't load my money into my payoneer account ?
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