What is the complete document?

hesimiao

I got a reply from payoneer, just said "The document you provided is incomplete. Please submit a complete, clear copy of your document.", but I uploaded the very clear and high quality copy of my Held-ID
photo.
I really want to know what is the complete document.
Please kindly let me know.

hesimiao

Should the background is white? Don't you accept the outside natural background of photo?