Why verification of my identity documents take 3 weeks?

FaridaBelhaouane Member Posts: 1
edited December 2020 in Popular Questions and Tips
Documents were submitted 12th November and the verification process is still ongoing!
I've made several request regarding this point and I receive the same automatic email below:

Thank you for contacting Payoneer Customer Care.
Applications for a Payoneer account are usually reviewed within 3 business days.
We can sometimes ask for additional information or documents before we can approve an account.
We recommend you visit Verification Center in your Payoneer account, to see whether there are any pending requests for additional information or documents.
For more information about document verification, please visit our FAQ page.


  • theehigbai
    theehigbai Member Posts: 1
    I am having the same issue. It has been 9 days and still, nothing has changed. My documents are still "Under Review". It's getting frustrating.