I Have note receive my funds since November 10

Smithkd

I made a withdrawal request to my local bank account from then on November 10th. The request was approved but until today nothing has been paid into my bank account. I still don't understand why Payoneer didn't make the transfer yet the amount was taken from my Payoneer account.
And moreover the support still does not answer me although I wrote to them for about 10 days. Can you explain to me please?
There are some who need their payment to live. it's not okay to take people's money like that. I haven't received anything until this day