Bank Withdraw issues

bounehamal
bounehamal Member Posts: 5 ✭
in Payoneer Mobile App
Hi there I withdraw 103$ from my Payoneer account to my Local Bank Account and i get the confirmation Email 9 Days ago but i didn't receive the money yet what is the problem i contact the support but No answers I don't know why they ignore my massages, I need help

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  • bounehamal
    bounehamal Member Posts: 5 ✭
    Hi there I withdraw 103$ from my Payoneer account to my Local Bank Account and i get the confirmation Email 9 Days ago but i didn't receive the money yet what is the problem i contact the support but No answers I don't know why they ignore my massages, I need help
  • LynnPayoneer
    LynnPayoneer Member, Administrator, Moderator Posts: 109 ✭✭✭✭✭✭

    Hi there @bounehamal !

    Sorry to hear your funds haven't reached you yet.

    As a first step we recommend downloading a transfer confirmation from your account to check your bank details are correct. You can also provide this to your local bank to help locate the funds.

    To download a transfer confirmation from your account -
    1. Select the "Activity" menu
    2. Locate the relevant transfer and click the Paper Icon
    3. Click "Download Statement"

    You can also check this blog post with more information on delayed transfers.

    For any further assistance with your transfer, please contact Customer Support

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