Can't add a new bank account


When I created my Payoneer account I put a bank account that didn't managed US $ and it probably failed to pass the confirmation. I now have a bank account that does accept but the menu doesn't allow me to add any account. I cannot see the old account I added either. I cannot create a new account to start the process again either, so I'm stuck with an account that doesn't work at all.

Should I cancel it and start all over again from the start? Because I sent around 3 tickets and only got automated responses that don't help at all.


  • PierrotDW
    PierrotDW Member Posts: 2
    I have the same exact issue, I have removed my old bank information and now I cannot add any new bank accounts....

    I am too contacting them repeatedly but keep receiving automated messages, chat service doesn't work.

    It is very frustrating! What our solutions there? Please answer Payoneer.
  • oriana2020
    oriana2020 Member Posts: 2
    I am having the same issue, I don't understand why, I am so mad.
  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,559 ✭✭✭✭✭✭✭

    Hello there,

    Unfortunately we are unable to assist with specific account-related issues on the Payoneer community forum. Please be sure to contact customer care via phone (1 (800) 251-2521) or chat (if applicable) if you are seeking assistance with something on your online account.

    We also encourage you to view the many different announcements as your question or concern may have been addressed in one of those threads.

    Thank you!

This discussion has been closed.