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Trouble Verifying my Address

aksankartt Member Posts: 1
edited December 2020 in Ask The Community
I have trouble verifying my address. I have tried three times with two different options. First a bank document then a utility bill which is in my fathers name. I reside at my father's place. I provided along with the utility bill, both mine and my fathers id card pictures along with a note signed by him. Not sure what other option I have as my passport and drivers permit are a few years old and Payoneer requests that government issued documents must not be older than 12 months.

My Customer id: 26919096