Amazon.com verification address declined !

hello

 

i have account in amazon.com and i have made some oder

 

but i have received an email from amazon.com that inform me that was placed hold on my amazon.com 

 

because my card issuer "payonner card i have used" has declined verfication request of my address citing legal and privacy  reasons

 

and amazon.com ask me to autorize my card issuer to accommodate verification request or i must send him

 

- A copy of my bank statement for the payement card used including billing address 

- The last two digits of the payment card 

 

 

Sow what i do ?

 

because if amazon.com can't made the verfication i can't order or buy from amazon.com

 

Sow help me to fix this

Comments

  • Nissim
    Nissim Head of Community Administrator Posts: 3,604 ✭✭✭✭✭✭✭

    You can contact our customer support department and they will provide you with a signed card statement confirming your address. 

     

    I suggest telephone or live chat for immediate assistance.

     

    Also make sure that the billing address you provided on Amazon matches exactly your Payoneer card billing address.