withdrawal problem

I have a prepaid card and wanted to withdraw some money to my bank account. But
my bank account in sweden is still "under review" since 23.11. It means its not possible
to get any money from my account. Many e mails to "the support" dont help. In the last Email from support I got instruction "how to add a bank account". I know that exactly
well....but it doesnt work. I see that its very common problem with withdrawel.
Its very difficult for me to understand these difficulties to send money to my own account
with my name on. I could take out money through ATM machine but I still hope that a direct transfer to my account in my bank in sweden will be possible.
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