I Can't Withdraw Money via ATM (Partner of MasterCard Link)

joglomedia
joglomedia Member Posts: 15 ✭✭

Hi all,

I have more than $70 in my Payoneer account, when I tried to withdraw money from an ATM (partner of MasterCard link) it is failed and I lost $0,90 for each time I tried it. The ATM said that I entered an Invalid PIN although I am sure that I use a valid PIN.

 

I live in Indonesia and i have already withdrew money from an ATMs here with other MasterCard cards.

How to fix this?

 

Thanks for your answer.

Comments

  • Melisa
    Melisa Community Manager Administrator Posts: 1,711 ✭✭✭✭✭✭✭

    Hi!

    ATM withdrawals declines due to bad PIN number do have an applicable fee.

    I advise that you change your PIN number on your online account to make sure this doesn't happen again.

    Melisa

    Payoneer Director of Community 

     

  • joglomedia
    joglomedia Member Posts: 15 ✭✭
    Melisa wrote on June 13 2013, 7:13 AM: »

    Hi!

    ATM withdrawals declines due to bad PIN number do have an applicable fee.

    I advise that you change your PIN number on your online account to make sure this doesn't happen again.

     

    Hi Melisa,

     

    thanks for your answer

     

    I have tried to change my PIN via my account few times, but it said "Could not change PIN"

     

    what should I do?

     

    Is there some one available at Payoneer that I can contact for fast response to fix my issue?

     

    Regards

  • Melisa
    Melisa Community Manager Administrator Posts: 1,711 ✭✭✭✭✭✭✭
    edited June 2013

    You will need to contact our customer support department directly so that they can check our account and assist you in resetting the PIN: http://www.payoneer.com/contactUs.aspx

    Melisa

    Payoneer Director of Community 

     

  • joglomedia
    joglomedia Member Posts: 15 ✭✭

    Hi,

     

    contacting your customer support dept now.

     

    thanks

  • joglomedia
    joglomedia Member Posts: 15 ✭✭

    my issue is solved now, thanks

  • Nissim
    Nissim Head of Community Administrator Posts: 3,604 ✭✭✭✭✭✭✭

    :thumbsu: