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why does customer support only send automated response?

tan28
tan28 Member Posts: 4 ✭
in Ask The Community
when you make a request to send a message, they force you to select a topic and in the email you just receive an auto-generated email with the same information that was in the fAQs. What is the point of that? I just read the FAQ and my issue is not included in it.

How can I contact a real human for customer support who can resolve my issue?

Comments

  • GulnurC
    GulnurC Member Posts: 3 ✭
    Yeah exactly! How long should I wait to get a response finally?
  • Fuekan
    Fuekan Member Posts: 3 ✭
    It is nearly impossible to reach them, via message, live chat or calling doesn't matter. They wont reply. I am trying to reach them for three weeks but I have nothing. I don't know how to solve my issue...
  • Ibrasan
    Ibrasan Member Posts: 0 ✭
    edited December 2020
    I have been waiting for a pending payment for almost a week now, I got an email from Payoneer yesterday to provide more information,

    I check my verification center and I entered the information required, still waiting for feedback and how long does this process normally takes to complete.???
  • alktly
    alktly Member Posts: 1 ✭
    I have requested a payment to my client on 4th and payment was done on 7th. Since then Payoneer is keeping my payment on hold. It has been in total 15 days. Support is ignoring my inquiries and they are disconnecting me from chat (if i can manage to actually connect with them). No info whatsoever. What is going on?
  • alktly
    alktly Member Posts: 1 ✭
    I have requested a payment to my client on 4th and payment was done on 7th. Since then Payoneer is keeping my payment on hold. It has been in total 15 days. Support is ignoring my inquiries and they are disconnecting me from chat (if i can manage to actually connect with them). No info whatsoever. What is going on?
  • alktly
    alktly Member Posts: 1 ✭
    It seems to me like they are ignoring on purpose as well.
  • sacredoon
    sacredoon Member Posts: 0 ✭
    wtf going on with payoneer pending time/???
    please approve my funds
    Customer ID 41564500
  • tan28
    tan28 Member Posts: 4 ✭
    What are we supposed to do in such a situation then? Does anyone have any suggestions how we should reach out. What if we have an urgent issue?
  • Yurika
    Yurika Member Posts: 2 ✭
    Hello what is the issue with the payment please i need the money to be send to my bank or back to Preply Customer ID 40769940
  • Yurika
    Yurika Member Posts: 2 ✭
    Really surprise about this kind of customer service no response for weeks now
  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,559 ✭✭✭✭✭✭✭
    edited December 2020

    Hey there everyone,

    I hope you are well. Thank you for posting.

    As we cannot provide support here on the community forum, we are unable to address your specific, account-related concerns.

    However, please direct your attention to the following topics about your situation, as you may find the answer that you seek:

    How to Contact Support - FAQ

    Pending Payments - FAQ

    Should you find that guide to be unhelpful, please contact customer support via call, chat, or e-mail.

    Thank you!

This discussion has been closed.

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