Thank you for visiting our Community Forum. For anything community-related please visit our SMB Network ( or Resource Hub ( For support inquiries please visit

Your prepaid card has been frozen

hossamkhedr1 Member Posts: 1
edited December 2020 in Ask The Community
i did send all of the information i dont know what is the problem anyone can know how to help keep in ur minds all of out papers here with arabic language


  • Leonid_Payoneer
    Leonid_Payoneer Administrator Posts: 544 ✭✭✭
    edited December 2020

    Hi @hossamkhedr1 @daljal @BelkyMieles !
    Language should not be an issue here. As we had a certain timeframe to submit requested documents, there is a chance that accepted document was provided too late.
    Not to worry! Once the relevant information submitted and approved, you should have an option to order another card.

This discussion has been closed.