We need some additional information from you to process the following payment:

AyatA_

Hi
i requested a withdrawal from Freelancer.com to my payoneer account,
today i got an email says "We need some additional information from you to process the following payment:"
what kind of information should i provide? even though i connected my bank account and provided my address and my phone number

LynnPayoneer

Hey there!

It sounds like you may need to submit documents or information for account verification. You can check what information is needed in your account under the "Settings" menu - select "Verification Center".

You can also check out the following topics that relate to your question:

Pending Payments - FAQ

Request for documents