We need some additional information from you to process the following payment:

AyatA_AyatA_ Member Posts: 7
Hi
i requested a withdrawal from Freelancer.com to my payoneer account,
today i got an email says "We need some additional information from you to process the following payment:"
what kind of information should i provide? even though i connected my bank account and provided my address and my phone number

Comments

  • LynnPayoneerLynnPayoneer Member, Administrator, Moderator Posts: 109 ✭✭✭✭✭✭

    Hey there!

    It sounds like you may need to submit documents or information for account verification. You can check what information is needed in your account under the "Settings" menu - select "Verification Center".

    You can also check out the following topics that relate to your question:

    Pending Payments - FAQ

    Request for documents

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