verification codes

ensraw

Hi,
I can not log in my account because of verification codes could sent. 'Call me' option does not work either.. How can I request help when I can not log in my account. I need to reach my account urgently !

LynnPayoneer

Hi there!

Thanks for posting.

There are a few different things you can try when the two-step verification code is not received:

1. Check the country code

• Please confirm you are only selecting the country code for your phone number from the dropdown list. Entering it again in the field for your phone number can cause the code to not arrive.

2. Try the "Call Me" option

• Click "Call Me" under the "Verify" button in the window that asks for the code

3. Contact Customer Support

• If you're still unable to receive the code please contact Customer Support, they will be able to enable a temporary method to help you access your account

For more information please also check out the following topics:

I Can't Access My Account, What Can I Do?

How to contact the Payoneer Support Center (Note: please see the section that explains how to refresh your page to contact without being logged in to an account)