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invalid code

Abaoud
Abaoud Member Posts: 2 ✭
in Ask The Community
I tried to sign up, but I face this problem when i want to verify my phone number:
invalid code...try again

Comments

  • LynnPayoneer
    LynnPayoneer Member, Administrator, Moderator Posts: 109 ✭✭✭✭✭✭
    edited January 2021

    Hi there!

    Thanks for posting.

    There are a few different things you can try when the two-step verification code is not received:

    1. Check the country code
      -Please confirm you are only selecting the country code for your phone number from the dropdown list. Entering it again in the field for your phone number can cause the code to not arrive.

    2. Try the "Call Me" option
      -Click "Call Me" under the "Verify" button in the window that asks for the code

    3. Contact Customer Support

    • If you're still unable to receive the code please contact Customer Support, they will be able to enable a temporary method to help you access your account

    For more information please also check out the following topic:

    I Can't Access My Account

This discussion has been closed.

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