Adding reference numbers to a wire transfer

OxfordBlueOxfordBlue Member Posts: 2

I have unsuccessfully tried to resolve this with support, so am posting here.

I receive payments each week from my client. These are always automatically transferred to the same bank account (USD, US location). The transfer works fine, but the payments always have to be manually allocated to the entity I use for onward processing.

I need to have a reference number - which is always the same number - added to this regular payment. Banks and transfer services all over the world are always able to add a reference number to a payment - so why can't Payoneer? It may need a product change, but it's not a difficult thing to implement.

Can you please review this request and advise?

Comments

  • KazPayoneerKazPayoneer Confirm Email, Member, Administrator Posts: 1,566 ✭✭✭✭✭✭✭

    Hi there,

    You've raised a good question. The immediate answer as to why we do not provide this reference number is because as you know, it is not Payoneer specifically who is making the transfer. We use processors and corresponding banks to successfully wire funds to your bank account, so these reference numbers would likely come from them.

    I think your feedback is valid and useful so I will submit this as a feedback to our team. Perhaps it is something we can implement in the future if you think it will help you and the rest of our users.

    Thank you for the post!

  • Ross8039Ross8039 Member Posts: 3
    Usually a reference is set by wire sender and correspondent banks do not modify that field. Reference may contain any info like "Contract number ####...", dates or any IDs. If Payoneer is not initiating the transfer, but if it is some "processor" maybe they could have an API for passing them this info.
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