Account beneficiaries in case of death

MustaphaMustapha Member Posts: 11 ✭✭

Greetings all,
I know my new discussion thread may sound a bit weird, but due to the outbreak of the Covid-19 pandemic, I've been thinking about what would happen if a Payoneer account holder with significant funds in their account happen to pass away for one reason or another, and their beneficiary(ries) would like to "inherit" the deceased's funds.
Is there a specific procedure to follow?

So far, I haven't seen any feature on the account home page that tackle this issue.

Get the vaccine everyone, keep on wearing your masks and stay safe.

Comments

  • KazPayoneerKazPayoneer Confirm Email, Member, Administrator Posts: 1,558 ✭✭✭✭✭✭✭

    Hi there,

    Thanks for this question. It is a good question.

    We do have a procedure for this, but you would definitely need to contact customer support via phone or e-mail. You would be asked for a number of verifying information, and from there the request is reviewed by our account security team.

    Please be sure to contact support if you need help with this specifically.

    Stay safe!

  • MustaphaMustapha Member Posts: 11 ✭✭

    @KazPayoneer said:
    Hi there,

    Thanks for this question. It is a good question.

    We do have a procedure for this, but you would definitely need to contact customer support via phone or e-mail. You would be asked for a number of verifying information, and from there the request is reviewed by our account security team.

    Please be sure to contact support if you need help with this specifically.

    Stay safe!

    Thank you very much for your response. I am not planning to die soon, but I will follow your instructions in case I want to name a heir.

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