I can't pass proof of residence validation for card

Abdallah_Abdedaiem

I'm having a problem with proof of residence. All my submitted docs have been rejected. What to do if I don't have a rental agreement, bank doc or bill that matches requirement?
The only thing that matches requirements that I have is a water bill for 3 months(a bit more). The bill is in arabic and under my mother's name so obviously we don't have the same legal family name. Please help me with this. On my national ID back side, I have my address(arabic). Can I submit it, or Submit front and back sides in one picture for proof of residence???