Global payment service questionnaire under review?

enea
enea Member Posts: 3 ✭
in Popular Questions and Tips
Hello I have my Global payment service questionnaire under review but my national id approved can I get money and withdraw them to bank? And how many time need for get approved too ? I wait around 1 week now and don't know what to do plz help me?

Comments

  • Valentino_Payoneer
    Valentino_Payoneer Member, Administrator, Moderator Posts: 172 ✭✭✭✭✭✭

    Thank you for your message @enea

    Provided details are verified subsequently once you will start to actively receive payments.

    If you have received an email that your account is approved that means that you already can receive funds.

    We appreciate your cooperation and understanding.

  • enea
    enea Member Posts: 3 ✭
    @Valentino_Payoneer Mean while it say is under review I can withdraw money to my bank when they come ? Or will be pending?
  • Bilal_4346
    Bilal_4346 Member Posts: 2 ✭
    @enea I have the same issue, did you get your payments?
  • Hannah_Payoneer
    Hannah_Payoneer Confirm Email, Member Posts: 449 ✭✭✭

    HI @Bilal_4346 and @enea

    You do not need the Global Payment Service Questionnaire to be reviewed or approved before receiving payments.

    You may begin to get your funds whenever you are ready :)

  • Raiyaan
    Raiyaan Confirm Email, Member Posts: 1 ✭
    edited December 2022
    It's been 7 days since I submitted it.. And it seems I can't get paid until the profile's been reviewed and approved.. What is the reason for this horrendously long delay, if any?
  • Kiara_Payoneer
    Kiara_Payoneer Administrator, Moderator, VIP Member Posts: 596 ✭✭✭✭✭✭

    Hi @Raiyaan, the same applies to the business profile questionnaire. Once it's necessary our team will review it. Right now, there's no need to wait for approval, you can keep operating normally on your account.

    If there's any specific issue on your account, please contact customer support.

  • Firenation22
    Firenation22 Member Posts: 1 ✭
    edited January 10
    For over a week now, I was required to answer some questions regarding my business profile and Global payment services. To this day, it is still under review with no headway. This is having a negative impact on my business. Kindly assist me in having my account fully functional again so I can continue receiving and making payments.

    User ID: 39529571
  • Kiara_Payoneer
    Kiara_Payoneer Administrator, Moderator, VIP Member Posts: 596 ✭✭✭✭✭✭

    Hi @Firenation22 , you'll find answers to your question on this page. Feel free to reach out to me if you have any other questions.

  • Ewan_TKD
    Ewan_TKD Member Posts: 1 ✭
    edited January 25
    I am hoping to receive my very first payment soon and was just wondering how long the verification process takes. I finished the application a couple of days ago.
  • Kiara_Payoneer
    Kiara_Payoneer Administrator, Moderator, VIP Member Posts: 596 ✭✭✭✭✭✭

    Hey @Ewan_TKD,

    You'll find answers to your question in this conversation, and you can also visit this discussion.

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