My withdraw from Binance was cancelled and no response from a real payooner assistance

FRANL Member Posts: 2
I have been trying to contact Payoneer by live chat and email, about my cancelled transaction from Binance and a refund but I got no help except automated response from robots.

Please can any help me on our to get a refund proof from Payoneer? They cancelled my withdraw from Binance, and have not received a refud