Can't register to Payoneer

MadGrinMadGrin Member Posts: 2
Hello to all,
I can't register on the site. The procedure stops at the screen where I am asked for the details of my identification document. In that screen, after pressing the send button, the system loads indefinitely without showing any error messages.

I also tried to switch browsers but without success.

I have written twice to support.

An automated message informed me that an account with my email already exists and to try to recover the password.

The verification code, which I can request either via SMS or via EMAIL, however, does not arrive
Also, the last two digits of the mobile number that the system thinks belong to me are NOT mine.

What can I do?

Thanks,
Raffaele

Comments

  • JaneCamillePenaflorJaneCamillePenaflor Member Posts: 1
    Hi, can I use my TIN ID in Philippines (my country) for the government issued id photo?
  • Hannah_PayoneerHannah_Payoneer Confirm Email, Administrator, Moderator, VIP Member, Community Mod Posts: 37 ✭✭✭✭✭✭✭

    Hi @MadGrin you may not have completed the registration, there should be an email in your inbox related to this and how you can complete the steps

    If not please contact us via email or phone and we will be happy to assist.

  • Hannah_PayoneerHannah_Payoneer Confirm Email, Administrator, Moderator, VIP Member, Community Mod Posts: 37 ✭✭✭✭✭✭✭

    Hi there @JaneCamillePenaflor

    Please provide a photo of your ID, front and back sides. Before sending this, please consider the following points to avoid delays:

    • The image must not be pixelated
    • The image must be a large file size
    • The 4 corners of the document should be visible, all of the edges must be showing in the picture.
    • It must not be cropped or altered in any way.
    • There may not be any plastic covering on it.
    • The color of the document must be clearly distinguishable.
    • The image must be clear. We can not approve dark images.
    • The lines and letters must be clear and clearly seen in the entire document.
    • The image can not have flash or reflection that prevents observing information.
    • If zooming is necessary, the image should not be distorted.
    • The image must be a color photo of the original document.
    • We cannot accept a PDF/ Scan

    Thank you for your cooperation, once we receive your document we will be able to proceed with your request.

    If you need any more guidance please let us know

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