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My client is not able to send me payment

I'm trying to receive some payment from Squadhelp but they're not able to do so. As per them, my account is showing inactive. This is the message sent by their team: "..Although your account is authorized with Payoneer, it's showing on our end that your account is inactive. Can you please check with Payoneer on your account status..? "

Has anybody faced same issue here? How can I resolve this issue? I appreciate any help/advice here.

Thanks in advance.