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Problem adding bank account with different name

jc2552 Confirm Email, Member Posts: 2
I am trying to confirm a bank account of a family member but I am experiencing issues. What can I do to solve this issue?

I am not sure what document to provide as it keeps saying "document not acceptable"


  • Hannah_Payoneer
    Hannah_Payoneer Confirm Email, Member Posts: 449 ✭✭✭

    Hi @jc2552

    Please note that this service can only be used for business purposes. The service cannot be used to transfer funds for any other reason such as sending money to a friend or family member.

    How to add a bank account to make payments to recipients or accounts not under your personal name

    1. Select Bank Accounts under Settings
    2. Select Recipient bank accounts
    3. Click Add bank account
    4. Fill out the form with the details

    Please note you are always able to contact us and we are happy to help you directly.